The KNUST E-Learning Centre has been appointed to the advisory board of the Business Outsourcing Services Association of Ghana (BOSAG) as the association rolls out a five-year strategic plan aimed at strengthening the outsourcing industry and creating 100,000 jobs by 2030.
The new governing council and advisory board were sworn in during the launch of the plan in Accra. The KNUST E-Learning Centre was represented by its Director, Professor Emmanuel Kofi Akowuah, and Senior Assistant Registrar, Abigail Dzama Anderson.
BOSAG officials said the strategy shifts Ghana from isolated initiatives to a nationally coordinated effort to become a leading outsourcing destination.
Interim Chair Kojo Hayford said the sector is ready to demonstrate “that Ghana has the people, the skills, and the systems to compete for international work.”
The launch brought together government representatives, industry leaders and development partners, including GIZ, Ghana Digital Centres Limited (GDCL) and global outsourcing experts.
Chief Executive of GDCL Dzifa Gunu said outsourcing can grow only if training and digital infrastructure expand nationwide.
“We see people travelling long distances just to learn. The structures exist, but we must make them work for the youth,” he said.
GIZ’s Invest for Jobs Programme described the strategic plan as a major step, saying Ghana has the workforce but must improve visibility and coordination.
“We have the talent. Now we need to position the country well, promote it, and build the right systems,” said Team Lead John Duti.
Global experts at the forum said Africa is becoming a fast-growing outsourcing region.
They noted that Ghana has strong potential but must move fast to attract international firms.
The strategic plan is on five key areas: global visibility, skills development, support for local outsourcing firms, policy reforms, and reliable data for decision-making.
BOSAG leaders said the plan targets remote work, customer support services, IT outsourcing, and knowledge-based roles.
During a presentation, BOSAG CEO David Gowu said the plan is designed to build a structured industry.
“We want to move from talk to action. If we carry out the right steps, Ghana can reach the 100,000-job mark,” he said.
Government officials who attended the launch said the plan aligns with national digital and employment targets.
A statement delivered on behalf of the Minister for Communications, Digital Technology and Innovation by Samuel Antwi Gyekeye, said the BPO sector can absorb young people trained through national programmes.
“The digital space is creating new work. We must prepare people to take these jobs.”
The Chief of Staff’s office also pledged support and called the plan a chance to scale Ghana’s digital work pipeline.
