The Directorate of Students’ Affairs (DoSA) at Kwame Nkrumah University of Science and Technology (KNUST), Kumasi has launched an Operational Manual and Standard Operating Procedures (SOPs) aimed at improving service delivery, consistency, and collaboration across its units.
The documents were introduced during a staff training session. They are designed to equip personnel with tools to streamline operations and foster integrated support for students.
Deputy Registrar Dr. Paul Addo said the manuals would serve as a unified guide for staff, regardless of their specific roles. “The intention is to have all of us together, have a document that guides everything,” he said. “The basic services we provide, all of us at every point in time, should be able to do each other’s work. Let us work in an integrated way.”
He added that the Operational Manual outlines the Directorate’s structure, offices, committees, and services, while the SOPs detail step-by-step procedures for daily tasks. The documents, he said, were developed collaboratively and should be treated as “living” tools that staff must remain familiar with.
Director of Students’ Affairs, Professor Marian Asantewah Nkansah, praised staff for their enthusiasm and commitment to learning. She said the training was intended to deepen understanding of the documents and empower personnel to deliver high-quality services.
“I am confident that this training will equip you with the knowledge, skills, and confidence you need in your respective roles,” she said. “By sharing and implementing this knowledge, you will also become owners of the strategic plan.”
Nkansah also acknowledged Professor Wilson Agyare, a former Director, for initiating the development of the documents, and commended Dr. Addo for his leadership in drafting them.
Mrs. Theodora Oduro, Head of Student Support and Financial Services, outlined DoSA’s mandate in safeguarding student welfare. She said the Directorate oversees counselling, financial aid, scholarships, housing, health, and discipline, and works closely with other university units including student finance, transport, security, and health services.
Mrs. Victoria Degraft-Adjei, Head of the KNUST Counselling Center, provided an overview of the roles and responsibilities of the various offices under the Directorate. She explained how the units collaborate to support students in areas such as financial assistance, counselling, immigration, accommodation, and career development.
