Staff of the Kwame Nkrumah University of Science and Technology (KNUST), Kumasi have been taught how to leverage Microsoft digital tools and Artificial Intelligence (AI) systems to boost productivity, streamline communication, and improve workplace efficiency.

The practical training, held at the Saarah-Mensah Auditorium as part of the 11th KNUST Summer School, brought together participants from the University Basic School, administrative departments, and the technicians’ corps.

Facilitated by Mr. Jorge Appiah, Chief Executive Officer of SolarTaxi, the session focused on the use of Microsoft’s productivity suite, including Teams, Outlook, PowerPoint, and Word, alongside AI-based applications for data analysis, report generation, and workflow automation.

Mr. Appiah emphasised that AI should not be seen as a threat to human employment but as a supportive tool that enhances accuracy, efficiency, and creativity in daily tasks.

“AI is not a replacement for human staff but a supportive tool designed to enhance efficiency, accuracy, and innovation in daily operations,” he said.

He explained that modern work environments require smarter, technology-driven approaches to communication and collaboration.

Using tools such as Microsoft Teams, staff can share information, host virtual meetings, and co-edit documents in real time without the need for physical meetings.

Mr. Appiah also demonstrated how applications like Microsoft To-Do and Outlook can help users manage schedules, set reminders, automate emails, and synchronise workflows across multiple devices.

Participants were encouraged to download the Microsoft Office mobile app to remain productive even while away from their desks.

The session also covered cybersecurity and responsible digital practices, with participants advised to use strong passwords, activate multi-factor authentication (MFA), and exercise caution when sharing sensitive information online.

Mr. Appiah reassured participants that both KNUST’s and Microsoft’s systems are secure but reminded them that data protection ultimately depends on individual responsibility.